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Gift shop terms and conditions

In purchasing items from the online Royal Zoological Society of Scotland ("RZSS") shop not covered by other terms you are entering into an agreement with Ark Enterprises Limited, company number SC121528 (in this section "AEL"). Any order made will be subject to these specific RZSS shop terms that incorporate the "Common Terms" applicable to all transactions.

The trading address of the RZSS and AEL is 134 Corstorphine Road, Edinburgh, EH12 6TS.

Your Information

Please ensure that when making an order the information you provide is correct and complete. If you wish to make any changes to the information you have provided then please inform AEL of these immediately. However AEL reserves the right not to act on any requested changes unless it would be unreasonable not to act.

Our privacy policy has been updated to comply with recently updated data protection laws. Please make sure you have read and understood our privacy policy before placing your order.

Your Order

When you place an order the cost of items and delivery charges, and estimated timescales for delivery, will be specified in the order acknowledgment email that AEL will send to you. AEL will try and ensure that the prices and charges listed at the time of order are accurate, but AEL cannot accept any liability if the information displayed is incorrect. In the event that an error is made you will be informed by email (sent to the email address you have given us) of the correct price or charge within a reasonable time of AEL becoming aware of the error and AEL will ask you whether you wish to continue with your order on the basis of the correct information. If AEL has not received confirmation from you within a reasonable period of time (in response to AEL's email notification of the error) that you wish to proceed, the order will be cancelled.

Description of Products

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Any description given is for information only and does not constitute a sale by description. No warranty (express or implied) is given concerning the quality, condition or suitability for any purpose of any Products purchased.

Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If a product is priced inaccurately on our site due to system or typographical errors, we reserve the right to correct any and all errors when they do occur and not to honour inaccurate or erroneous prices. Our prices are also subject to change without notice.

We endeavour to ensure that all merchandise offered on the website is available at the same price as in the physical stores on our sites however we reserve the right to change these prices at our discretion.



All orders are subject to availability. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order.

If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.  Substitutions will only be made with your prior consent.


When you place an order through this website, this will be an offer by you to purchase the RZSS shop items displayed in your shopping basket that AEL advertised. AEL will then send you an acknowledgement email listing the items you have ordered. Payment will be taken from your payment card when your order is completed successfully online. Acceptance of your order and the completion of our contract for the sale of the RZSS shop items will take place on the dispatch to you of the items ordered. Ownership of ordered items will pass to you on dispatch.

Dispatch to You

All items are supplied subject to availability and may become unavailable at any time. If AEL is unable to supply the item within 30 days of your order, AEL will send an email to your contact email address (as supplied by you) to inform you that this is the case.

AEL will make every effort to dispatch items ordered within 20 working days. Delays will occasionally be inevitable due to unforeseen circumstances such as the unavailability of specific items or factors outside AEL's control, for example but not limited to postal problems or industrial action. AEL will not be liable for any delay or failure to dispatch items within the estimated timescale.


Items ordered will usually be delivered by Royal Mail or Parcel Post and AEL cannot be held liable for any delivery delays following dispatch. In the event of delayed delivery please wait for a period of at least 14 days from the date of dispatch of your order before contacting AEL.

  • All prices listed include VAT (where applicable) but exclude delivery charges, which will be shown separately in your email notification from AEL.
  • AEL recommends that you print out and retain your confirmation of dispatch e-mail in case you want to contact us about your order or return items after delivery.


All unit costs are UK costs and are therefore inclusive of Value Added Tax (VAT), currently 20%. UK businesses or individuals reclaiming VAT must do so in the normal manner.

Vat number 797 1843 75

Defective Goods

AEL will always accept return of and offer a refund (including original postage and packing costs) for defective goods returned within 14 (fourteen) days of delivery, as long as the item is returned in its original packaging together with a copy of your confirmation of dispatch e-mail. On return please provide a brief description of the fault.

Non Defective Goods Returns and Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order and or return an item purchased through the RZSS shop within 7 (seven) days of delivery for any reason. Within a reasonable period of receipt of such returned items AEL will refund to your payment card both the item costs and the original postage and packing cost. Unfortunately AEL is not able to refund the cost to you of having items returned to AEL. Please note that this does not include the right to return perishable items such as food and sweets, periodicals, personalised items, entrance tickets, experience gifts, audio/video recordings or software that you have unsealed and items such as earrings and cosmetics.

Please return items to RZSS Web Shop at:

RZSS Gift Shop, Edinburgh Zoo, 134 Corstorphine Road, Edinburgh, Scotland, EH12 6TS

including a copy of your confirmation of dispatch e-mail and original packaging.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel your order by emailing us at


Common terms

In these terms "RZSS" refers to the organisation or organisations relevant to your transaction as specified in the specific terms relating to each transaction type (the "Specific Terms"). The word "Terms" refers to the Specific Terms together with these Common Terms.

Amendments to the Terms

RZSS reserves the right to make changes to its website, policies, and the Terms at any time. You will be subject to the policies and Terms in force at the time that you use the website and or you enter into any transaction with RZSS, unless any change to those policies or these Terms is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these Terms are deemed invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining term and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Events beyond RZSS's reasonable control

RZSS will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond its reasonable control. This term does not affect your statutory rights.


If you breach these Terms and RZSS takes no action, RZSS will still be entitled to use its rights and remedies in any other situation where you breach these Terms.

Warranty as to Age and Residential Status

You warrant that you are at least 18 years of age and possess the legal authority to enter into any transaction through this website (including instructing us to collect any payments from a payment card or billing account) and to use this website in accordance with the Terms. You agree to be financially responsible for all transactions you undertake through your use of this website (as well as for use of your account by others). You also warrant that you are a resident of the United Kingdom.

Limitation of Liability

Other than liability for death or personal injury resulting from RZSS's negligence, RZSS, its employees and or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising out of or in connection with RZSS's relationship with you to the extent permitted by law.

In the event that the above exclusion of liability is not effective, RZSS's maximum aggregate liability (save in respect of death or personal injury resulting from RZSS's negligence) shall be the amount paid by the claimant to RZSS in respect of the transaction out of which the claim against RZSS arose.

Entire Agreement

This agreement constitutes the entire agreement between you and RZSS in respect of the relevant transaction and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and RZSS with respect to the transaction. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Third Party Rights

None of the Terms shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a party other than you or RZSS.

The Conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the Scottish courts.